FARNOVIC picks up every after-hours maintenance call, in English or Spanish, decides what actually needs a truck tonight, and logs the whole night to a spreadsheet you control.
Call it right now and report a fake leak. Takes 90 seconds.
We'd rather tell you now than waste your 90 seconds.
The problem isn't that residents lie. It's that the only question anyone asks at midnight is "is this an emergency?" — and a frightened person on the other end of the phone will always say yes.
So a tripped breaker becomes an emergency call-out. You pay overtime for a light switch. And the one call that genuinely needed a plumber at 2 AM is sitting in the same queue as the rest.
FARNOVIC doesn't ask. It listens to what is actually happening and classifies it the way an experienced coordinator would.
No phone tree. No hold music. No voicemail box nobody checks in the morning.
First ring, every ring, all night. In English or Spanish — it detects the language on its own and switches mid-call if the resident does.
An active leak and a slow drain get different answers. So do a lockout, a rent question, and a genuine emergency — which is sent to 911 immediately, before anything else is asked.
Every call lands as a row in a Google Sheet you own, recording attached. Open your laptop at 7 AM and the night is already sorted into what needs a truck and what needs a phone call.
Fields you can sort, filter, and hand straight to a vendor.
Most property managers treat 24/7 coverage as overhead. The ones running it well bill it back to residents and make money on it.
Run that way, the coverage pays for itself and leaves margin behind. We'll put real numbers against your door count once you've heard the line work — that conversation is easier after you've called it than before.
No contract, and we set up the spreadsheet for you. Keep your existing emergency procedures running in parallel the whole time — if the line doesn't earn its place in the first month, you've lost nothing but a phone number.